Medicare Advantage (MA) plans serve more marginalized and disadvantaged communities than fee-for-service (FFS) plans, according to a report from research firm ATI Advisory, building on previous research that MA enrollees face unique challenges. Latino beneficiaries are most likely to enroll in MA, followed by Black and Asian beneficiaries. Of the Medicare population, 69% of Latinos…
-“Secret shoppers” found that 80% of agent calls with clients were inaccurate or insufficient. After reviewing thousands of complaints about “confusing, misleading, and/or inaccurate” Medicare Advantage ads, and using “secret shoppers” to document deceptive telephone sales pitches, the Centers for Medicare & Medicaid Services (CMS) announced it is putting its foot down on Thursday. Kathryn…
Many of the general rules governing Medicare remain the same, said Harriett, though some plans and benefits will change. Some rules are specific to agents while others may be helpful to their clients. However, Harriett said, there are always a few general rules agents need to know when dealing with clients. Here is an overview…